We offer a 7 day no questions asked return & exchange policy at KO. We offer only store credit for returns , we do not offer refund (all sales are final). Return courier charges have to be borne by the customer. 

For damage during shipping/incorrect products shipped we will send a replacement once we recieve the defective piece from you, return charges have to be borne by the customer.

Products not eligible for return/exchange

• Custom-made products, items that have been altered in any way
• Products bought during a sale or offer period
• International Orders are not eligible for return or exchange.
•  Silver articles/coins are not eligible for return or exchange.

Procedure for return (How do i return a product?) 

• In the unlikely event that you are not happy with your purchase, please send us back the jewellery carefully packed to keep it safe from damage, and send it to the following address:

KO Jewellery 

• Once you send us the courier, please send us an email on care@thekojewelleryshop.com, mentioning “Return of Order….” in the subject line. Please mention the names of the products you are returning, the reason for return, and provide us a tracking number for the courier.
• We will notify you once we receive the returns. 
• You can exchange an item purchased on KO with another item of same or higher value (paying the difference in price) once we recieve the returned product not before that. However, all exchanges are subject to stock availability.

Do you have reverse pick-up facility? 

• No we do not have any reverse pick-up option as of now, you will have to courier the product back to us. Return courier charges have to be borne by the customer. 

 What are the conditions? 

• Returns can be made only within 7 days from the receipt of the order at your end.

Will you refund the money?

• We only offer a store credit that can be used for a future purchase. WE DO NOT OFFER REFUNDS, all sales are final.
• You can exchange any piece of jewellery for another design, we do not allow exchange of  jewellery for silver coins/articles. 
• Silver articles/coins are not eligible for return or exchange.

What if I receive a damaged product?

• We take great care in packaging our products safely yet if  your merchandise arrives damaged, please mail/ whatsapp us photo of the damaged product within 12 hours of receiving your order. 
• No claim for damage/ missing product will be accepted without unboxing picture/video that has to be sent within 12 hours of recieving the parcel.
• If the product is found to be defective or incorrect , we will send a replacement once we recieve the defective piece from you, return charges have to be borne by the customer.

Custom-made products

Please note , we will not accept return or exchange for custom made products or items that have been altered in any way.

Sale items (if applicable)

No exchanges/returns allowed for all products bought during a sale or offer period.

International Orders

We do not accept returns or exchanges for orders that have been shipped to international addresses as the shipping cost is prohibitively expensive.

The only exception is if you recieve a damaged piece of jewellery.We take great care in packaging our products safely yet if  your merchandise arrives damaged, please mail/ Whatsapp us photo of the damaged product within 12 hours of receiving your order. 

No claim for damage/ missing product will be accepted without unboxing picture/video that has to be sent within 12 hours of recieving the parcel.

If the product is found to be defective or incorrect , we will send a replacement once we recieve the defective piece from you, return charges have to be borne by the customer.

We do not give refunds for any orders, all sales are final.

How do I cancel an order?

• Orders can be cancelled only within 24 hours. To cancel an order, please send us an email at care@thekojewelleryshop.com or Whatsapp on 9113951814 with your order number within 24 hours from the time order is placed. 
• In case of order cancellation , when we do a refund for the amount paid the merchant payment gateway charges of 2% (or more depending on the the exact Charge) will be deducted from your payment. Since this is a non-refundable charge levied by the payment gateway it will be charged back to customer.
• All returns are subject to the discretion of KO Jewellery but we always put the customer first. 

For any other questions or clarifications, please reach out to the KO Jewellery team at care@thekojewelleryshop.com or Whatsapp on 9113951814.